Refund page
Last Updated: May 2026
At Wearage, customer satisfaction is our priority. Please read this policy carefully before placing an order.
1. When Are Returns & Refunds Accepted?
We accept return or refund requests only in the following cases:
- You received the wrong product
- The product arrived damaged or defective
- The product has a manufacturing or quality defect
- The product was lost in transit
We do not accept returns or refunds for:
- Wrong size ordered by the customer
- Change of mind or personal preference
- Slight color differences due to screen display vs. actual product color
2. How to Initiate a Return
If your order qualifies for a return, please follow these steps:
- Contact us at pokarbrothers17@gmail.com within 7 days of delivery
- Provide your order number and a clear description of the issue
- Attach photos or an unboxing video of the defective/damaged product along with the original packaging
- Once we verify your claim, we will arrange a reverse pickup from your address
- After the product is received and inspected, we will process a replacement or refund
⚠️ Important: Requests made after 7 days of delivery will not be entertained.
3. Proof Required
To process your return or replacement, we require:
- Unboxing video of the product (strongly recommended)
- Photos of the damaged/defective item
- Photos of the original packaging/courier cover
If we are unable to verify the defect due to insufficient proof, we reserve the right to decline the return or refund request.
4. Refund Process
- Approved refunds will be credited to your original payment method within 7–10 business days after verification
- Shipping fees are non-refundable, unless the return is due to our error
- Refunds will not be processed for orders where incorrect delivery information was provided by the customer
5. Size Issues & Exchanges
We follow a standard measurement tolerance of ±0.5 inches for all apparel products. Orders within this tolerance are not eligible for returns or refunds.
If you ordered the wrong size or wish to exchange a non-defective product, we are unable to offer a free replacement. You are welcome to place a new order at your own cost. Please refer to our Size Chart before ordering to avoid size issues.
6. Undelivered Orders
If a courier is unable to deliver your order due to any of the following reasons, the package will be returned to our warehouse:
- Incorrect or incomplete address
- Customer not available or not contactable
- Pincode not serviceable
- COD amount not ready
- Customer refused delivery
In such cases, you may request a re-shipment within 100 days of the return date by contacting us with your updated address. Re-shipment charges will apply. After 100 days, the order will be discarded and no refund or reshipment will be possible.
We are not responsible for undelivered orders caused by incorrect addresses or unserviceable pincodes.
7. Lost in Transit
If your order is confirmed lost by the courier service, we will either:
- Re-ship the product at no extra cost, or
- Issue a full refund for the order
If your order has not been attempted for delivery within 20 days of shipment, please contact us so we can resolve it.
8. Damaged Packages at Delivery
If your package appears damaged at the time of delivery:
- Note the damage in the courier's delivery remarks before accepting
- Take photos of the damaged packaging immediately
- Contact us within 7 days with the evidence
This will help us file a claim with the courier service on your behalf.
9. Careful Unboxing
We advise all customers to open packages carefully without using scissors or sharp objects. Damage caused during unboxing is not eligible for a refund or replacement unless supported by an unboxing video.
10. Contact Us
For any return, refund, or exchange queries, please reach out to us:
📧 Email: pokarbrothers17@gmail.com
We aim to respond to all queries within 1–2 business days.
This policy is subject to change without prior notice. Please review it before placing each order.